We provide detailed installation videos and manuals. If you have questions, contact our after-sales engineer for video guidance.

First check the troubleshooting table in the manual. If unresolved, contact after-sales and provide a failure video. We will diagnose and send the necessary parts.

Contact our sales or after-sales staff directly, or place an order via the website form. Common parts are always in stock.

Standard warranty: 12 months (excluding wear parts such as hooks, needle plates, presser feet, feed dogs, belts, etc.). Electrical components and mechanical structure failures are covered.